Online Reputation Management
Contractors should realize that the internet allows practically anyone to voice their opinion about you and your services. They can do this without cost or much effort and their opinion is instantly posted and available worldwide – and, there’s no undo button. Once it’s done, it’s done.
We have handled dozens of online reputation management challenges and they are indeed challenging. What do you do now? – knowing that “it’s on the net?” Well, each challenge has it’s own quirks, but let’s back up and see if this could have been prevented in the first place.
The largest mistake you can make is simply not having anything in place that allows your customers to vent. Think about your own encounters with bad service: endless telephone loops, or websites with no listed phone numbers. The more you try to find information you need to talk with a real live human – the more upset you get. If your clients cannot get through to you, they retaliate by going to Twitter and Facebook and a dozen other sites available to millions of people. There simply are too many inexpensive ways to prevent this problem in the first place and we can put them all in place for you. If you need suggestions on how to implement these fixes into your website, give us a call at 251-583-5955 or 251-300-5650.